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Eco-friendly, stylish, and high-performance eBikes.

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F.A.Q.S

We ship all around the world... Please provide here you own shipping information, including times, prices, options etc.

Please allow 1-2 business days to process your order after being placed online.Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping,You can learn about our warranty by clicking -shipping policy

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

ThePolarna Ebikewill arrive at your doorstep 95% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is unfold the bicycle, and after adjusting the handlebars and seats, lock the folder tightly. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.

If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email contact@polarna-usa.shop. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.

Yes! Please click the link to view G203 and G205 Instructions for Use and Instrument Operation
G203 Ebike

G205 Ebike

E-bike battery capacity is measured in watt hours or watts. To calculate the capacity, multiply the voltage (V) used on the bike by the Ampere-Hour (Ah) rating. For the X5, for example, multiply 48V by 10.4Ah = 449.2 Wh. 

More Watt-Hours equals more range for your e-bike.

Generally speaking, in order to avoid battery undervoltage, we recommend charging it at least once a month.

It would be great if you can top the battery up after each ride.
Please keep your battery charging port away from any metal objects.

Our folding Snow e-bike can be used in winter or snow weather. Working temperature range: -20°C-40°C(-4°F-104°F). Reminder: Do not ride more than 7 miles in a single trip at high temperatures.

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